FAQ

Below is a list of commonly asked questions about Freeshifter. If you have additional questions, you can reach out on Twitter or via email at any time.

What are the benefits of a subscription plan?

Freeshifter members get long-term benefits and, depending on their tier, a set of premium features. It differs from traditional managed WordPress hosting by offering an abundant set of hands-on maintenance and performance benefits, such as:

  • Premium hosting via Kinsta, which uses Google Cloud Servers
  • Staging Environment
  • Managed Plugins + Themes
  • Performance Reports
  • Security Check Reports
  • SEO Ranking Reports
  • Multi-Level Backup
  • Uptime Monitoring
  • Premium Plugin Access
  • Instant Slack Support (Elite)
  • Hands-On Performance Tuning (Elite)
  • Fully Managed Analytics (Elite)
  • Monthly 30 Minute Video Calls (Elite)

Is it easy to cancel membership?

In the event that you want to terminate your subscription and hosting agreement, you can do so at any time by submitting a ticket (via the Support page in your WordPress Admin, or by emailing support@freeshifter.com directly). Upon cancellation, you will have 30 days before their site is shut down, and I will assist you in migrating to another hosting provider.

For new members, you also have a 30-Day Money Back Guarantee. If you don’t see a speed increase in your site or enjoy the managed support, you can cancel your first month and get a full refund. I’ll even migrate you back to your old server, free of charge!

How do you handle support?

Support can be requested by emailing support@freeshifter.com, or by using the Support form in your WordPress dashboard (hosted members only).

Members hosted by Freeshifter have two levels of support. Because I am a solo-run company, response times are limited to availability and may vary depending on volume. In general, you get what you pay for. The below guidelines determine the general response rate:

Managed WordPress Performance

Members on the Pro Plan receive a response to their support requests within 2 business days, through email.

Members on the Elite Plan receive a response to their support requests within 2 business days (when submitted via email). However, they also have access to instant chat support from me through a private Slack channel.

Custom Projects

If we are working on a project together, then response rates are fairly immediate. For both the Refactor and Custom Build services, clients are invited to a private Slack channel for the duration of the project where 99% of our communication will take place.